{"id":31164,"date":"2025-07-03T08:38:07","date_gmt":"2025-07-03T07:38:07","guid":{"rendered":"https:\/\/mosaicstorra.com\/?page_id=31164"},"modified":"2026-10-04T09:41:25","modified_gmt":"2026-10-04T08:41:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/mosaicstorra.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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faq<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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HOW ARE THE PRODUCTS PACKAGED AND WHAT ARE YOUR DELIVERY TIMES? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Each 20x20cm tile with a thickness of 18 mm weighs approximately 1.60 kg, i.e. approximately 40 kg\/m2, to which must be added the weight of the packaging, pallets and the protection used for transport. Packed in cardboard boxes containing 10 tiles and weighing 16 kg. The tiles are separated from each other with a protective film of paper or cardboard and are placed on a reinforced and sealed pallet. Delivery of the goods in the street at the entrance of the building, indicate if there is any problem (pedestrian street, difficult access for transport, etc.). No organisation of the transfer of the boxes to the construction site or on floors\/floors.<\/p>

Does not include unloading\/special permits, porters or extras, costs for not being able to deliver with the truck on which it is loaded (3.5 tonnes).<\/p>

In case of apparent damage to the pallet, boxes or tiles, please contact us within 48 hours with photographs and details of the incident.<\/p>

The delivery times for our cement tiles are as follows:<\/p>

Spain: 2 to 3 working days.<\/p>

Rest of Europe: 5 to 7 working days. Canary Islands and outside Europe: depending on the destination; we confirm it with your quote.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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ORDER INFORMATION <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For our stock line, the minimum order is 1.20 m\u00b2. Delivery follows the times in the previous answer.<\/p>

Orders with the TorraStone finish have a minimum of 3 m\u00b2.<\/p>

For our custom encaustic cement tiles, the minimum order is 5.2 m\u00b2, with a \u20ac200 mould surcharge; from 11.20 m\u00b2 there is no surcharge. For bespoke terrazzo, the minimum is 5 m\u00b2. Lead time is 10\u201312 weeks from sample approval and receipt of the 50% deposit, plus delivery to your address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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HOW TO INSTALL AND MAINTAIN THE PRODUCTS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Inside each of the boxes of terrazzo or cement tile flooring supplied there is an explanatory sheet with instructions for laying, treatment and maintenance of our cement tiles and \/ or terrazzo, it is very important to follow all the instructions to achieve a good installation of the products supplied. You can also write to us and we will send you the instructions by email, or you can download them from our website www.mosaicstorra.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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IS THERE A PHYSICAL DISPLAY OF THE PRODUCTS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we have two exhibitions to see our products<\/p>

Showroom Barcelona<\/strong><\/p>

62 Deu i Mata Street<\/p>

93-8069239<\/p>

Sant Quinti de Mediona Showroom<\/strong><\/p>

Canig\u00f3 Industrial Estate<\/p>

Comarcal 244 Km 18<\/p>

08777 Sant Quinti de Mediona<\/p>

(Barcelona)<\/p>

93-8999180<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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TECHNICAL PRODUCT INFORMATION <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Composition and production:<\/strong>\u00a0Cement tiles are composed of grey or white Portland cement, marble dust, sand, colour pigments, additives and water. These raw materials are carefully selected and mixed together, then they are introduced into the mould of the tile we are making and finally we introduce them into the press to press the tile and have the tile completely finished. They then cure for a minimum of 28 days before leaving the factory, to guarantee the final quality of our encaustic cement tiles.<\/p>

Applicable standards: Cement tiles are not regulated by European (CE) or national (UPEC) standards.<\/p>

The tests carried out in the laboratory to which we refer are performed in the absence of these \u201cstandards\u201d, so we rely on the protocols for terrazzo or cement according to standard 1339:2004.<\/p>

Geometric characteristics:<\/p>

Data obtained Testing Laboratory Generalitat Catalunya LGAI<\/p>

Difference between the 4 sides of a tile +\/- 0,2 mm<\/p>

Thickness difference: +\/- 0.5 mm<\/p>

Average pigment layer thickness: 3mm: +\/- 1 mm<\/p>

Surface flatness: Maximum deflection -0.2 mm<\/p>

Flexural strength: Class 3 U-marking<\/p>

Wear Resistance: Class 4 Marking I<\/p>

Slip Resistance: Class 3 (Torraestone anti-slip)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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CAN THERE BE COLOUR VARIATIONS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cement tiles may show slight variations in tone, format or thickness as a result of their handcrafted manufacture and the use of natural products in their production and do not constitute a guarantee of return or restitution of the product. Each tile is unique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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HOW CAN YOU TELL IF IT IS A TORRA PRODUCT? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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DO CEMENT TILES STAIN, AND TERRAZZO TILES? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All products made of cement and crushed marble and granite are porous materials and of a \u00abchalky\u00bb nature, which means that they can stain.<\/p>

To limit the risk of staining, after installation we recommend Torra Sealer for indoor floors, or TorraStone Sealer for our outdoor, anti-slip or Gaud\u00ed Hexagon cement tiles.<\/p>

It should be borne in mind that newly installed cement tiles are more delicate than old or used cement tiles as these have already aged and the pore of the tile has closed up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

faq \u00bf C\u00d3MO SE EMPAQUETAN LOS PRODUCTOS Y QU\u00c9 PLAZOS DE ENTREGA TEN\u00c9IS? Cada baldosa de 20x20cm y 18 mm de grosor pesa aproximadamente 1,60 kg, es decir aproximadamente 40 kg\/m2, a los que hay que a\u00f1adir para el transporte el peso del embalaje, palletes y la protecci\u00f3n utilizada. Empaquetadas en cajas de cart\u00f3n que […]<\/p>\n","protected":false},"author":6,"featured_media":30713,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31164","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ - Mosaics Torra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mosaicstorra.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Mosaics Torra\" \/>\n<meta property=\"og:description\" content=\"faq \u00bf C\u00d3MO SE EMPAQUETAN LOS PRODUCTOS Y QU\u00c9 PLAZOS DE ENTREGA TEN\u00c9IS? Cada baldosa de 20x20cm y 18 mm de grosor pesa aproximadamente 1,60 kg, es decir aproximadamente 40 kg\/m2, a los que hay que a\u00f1adir para el transporte el peso del embalaje, palletes y la protecci\u00f3n utilizada. 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Mosaics Torra","og_description":"faq \u00bf C\u00d3MO SE EMPAQUETAN LOS PRODUCTOS Y QU\u00c9 PLAZOS DE ENTREGA TEN\u00c9IS? Cada baldosa de 20x20cm y 18 mm de grosor pesa aproximadamente 1,60 kg, es decir aproximadamente 40 kg\/m2, a los que hay que a\u00f1adir para el transporte el peso del embalaje, palletes y la protecci\u00f3n utilizada. Empaquetadas en cajas de cart\u00f3n que […]","og_url":"https:\/\/mosaicstorra.com\/en\/faq\/","og_site_name":"Mosaics Torra","article_modified_time":"2026-10-04T08:41:25+00:00","og_image":[{"width":2557,"height":2560,"url":"https:\/\/mosaicstorra.com\/wp-content\/uploads\/2025\/06\/fabricacion-suelo-hidraulico-torra-scaled.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mosaicstorra.com\/faq\/","url":"https:\/\/mosaicstorra.com\/faq\/","name":"FAQ - Mosaics Torra","isPartOf":{"@id":"https:\/\/mosaicstorra.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mosaicstorra.com\/faq\/#primaryimage"},"image":{"@id":"https:\/\/mosaicstorra.com\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/mosaicstorra.com\/wp-content\/uploads\/2025\/06\/fabricacion-suelo-hidraulico-torra-scaled.webp","datePublished":"2025-07-03T07:38:07+00:00","dateModified":"2026-10-04T08:41:25+00:00","breadcrumb":{"@id":"https:\/\/mosaicstorra.com\/faq\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mosaicstorra.com\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mosaicstorra.com\/faq\/#primaryimage","url":"https:\/\/mosaicstorra.com\/wp-content\/uploads\/2025\/06\/fabricacion-suelo-hidraulico-torra-scaled.webp","contentUrl":"https:\/\/mosaicstorra.com\/wp-content\/uploads\/2025\/06\/fabricacion-suelo-hidraulico-torra-scaled.webp","width":2557,"height":2560,"caption":"Fabricaci\u00f3n manual de una baldosa en el molde en Mosaics Torra"},{"@type":"BreadcrumbList","@id":"https:\/\/mosaicstorra.com\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/mosaicstorra.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/mosaicstorra.com\/#website","url":"https:\/\/mosaicstorra.com\/","name":"Mosaics Torra","description":"Artesan\u00eda en cemento desde 1975","publisher":{"@id":"https:\/\/mosaicstorra.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mosaicstorra.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/mosaicstorra.com\/#organization","name":"Mosaics Torra","url":"https:\/\/mosaicstorra.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mosaicstorra.com\/#\/schema\/logo\/image\/","url":"https:\/\/mosaicstorra.com\/wp-content\/uploads\/2024\/11\/cropped-logo_wo_bcn.png","contentUrl":"https:\/\/mosaicstorra.com\/wp-content\/uploads\/2024\/11\/cropped-logo_wo_bcn.png","width":205,"height":77,"caption":"Mosaics Torra - Suelos Hidr\u00e1ulicos"},"image":{"@id":"https:\/\/mosaicstorra.com\/#\/schema\/logo\/image\/"},"foundingDate":"1975","telephone":"+34 93 806 92 39","email":"info@mosaicstorra.com","address":{"@type":"PostalAddress","streetAddress":"Carrer de D\u00e9u i Mata, 62","addressLocality":"Barcelona","postalCode":"08029","addressRegion":"Barcelona","addressCountry":"ES"},"sameAs":["https:\/\/www.instagram.com\/mosaicstorra","https:\/\/www.facebook.com\/mosaicstorra"],"areaServed":[{"@type":"Country","name":"ES"},{"@type":"Country","name":"FR"},{"@type":"Country","name":"PT"},{"@type":"Country","name":"GB"},{"@type":"Country","name":"BE"},{"@type":"Country","name":"CH"}],"knowsLanguage":["es","ca","fr","en","pt"]}]}},"_links":{"self":[{"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/pages\/31164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/comments?post=31164"}],"version-history":[{"count":4,"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/pages\/31164\/revisions"}],"predecessor-version":[{"id":31168,"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/pages\/31164\/revisions\/31168"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/media\/30713"}],"wp:attachment":[{"href":"https:\/\/mosaicstorra.com\/en\/wp-json\/wp\/v2\/media?parent=31164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}